Frequently Asked Questions
How do custom orders work?
All custom orders are made to order. Once your purchase is placed, a digital mockup will be created and sent for your approval before production begins. No items are produced without customer approval.
What does “freestyle” mean?
Freestyle means you are allowing creative direction based on your selected theme, colors, and overall vibe. You may still include inspiration, ideas, or reference images to guide the design.
What is your turnaround time?
Standard turnaround time is 3–6 weeks depending on order size and design complexity. Mockups are typically sent within 4–6 business days after purchase. Rush options may be available on select items and must be selected at checkout when offered.
Do you offer rush orders?
Rush orders are available on select products depending on current availability. If a rush option is selected at checkout, please include your required date so your order can be prioritized accordingly.
Do you accept bulk or group orders?
Yes. Bulk orders are available for schools, teams, organizations, and events. Orders of 6 or more items qualify for group pricing. All group orders must be submitted through the Group Orders page for a custom quote.
How far in advance should I place a group order?
We recommend placing group orders at least 3–5 weeks before your event to allow time for design, mockup approval, and production.
What products do you offer?
We specialize in custom-made pieces including graduation stoles and caps, corsets and statement apparel, jerseys, sashes, and bulk group orders for events, schools, and organizations.
What kind of photos should I send for custom designs?
Please send clear, high-quality images for best results. Blurry, low-resolution, or heavily filtered images may affect print quality. If needed, adjustments may be made to ensure clarity in production.
Can I send inspiration or reference photos?
Yes. You may include inspiration photos, links, or detailed descriptions when placing your order or submitting a group inquiry. These help guide your custom design.
Will I see a mockup before my order is made?
Yes. All custom orders require mockup approval before production begins. Once approved, the design is final and will move into production.
Can I make changes after approving my design?
Once a design has been approved and production has begun, changes cannot be guaranteed. Any revisions must be requested during the mockup stage.
How do I choose sizing?
Please refer to the sizing chart on each product page before ordering. All custom items are made according to the size selected at checkout.
Do you accept returns or refunds?
Because all items are custom-made, all sales are final. Refunds or replacements are only issued in the event of an error on our end. Please review your mockup carefully before approval.